Support Questions

Can I change my order?

Depends! We use an automated fulfillment system and cannot guarantee any changes or cancellations can be made, though we will try our best. Please submit your order change request here.

 

How can I return or exchange?

Easy! Follow these steps!

Please note any items purchased at a discount of 40% or more are final sale.

 

Can you help with sizing ?

Since everyone prefers to wear their clothes a little differently, the best way to find your size is to look at the measurements in our comprehensive size guide.

 

I’ve gotten the wrong item or defect- what do I do now?

We’re so sorry about this. Please request a replacement via our exchange portal and choose the corresponding return reason from the menu.

 

How do I get my order status?

You can log in to your account here.  We do require 1-2 business days processing time for all orders. (International orders require extra time to clear customs.)

My order is missing, what do I do now?

Sorry to hear this, we know how frustrating this can be! If your item states delivered and you have not received it, please double check your shipping address and contact the carrier, neighbors, leasing office, etc. if you still have not received the item within seven business days of the delivery date, please fill out this form.