Customer Service

CUSTOMER SERVICE

FAQs

DO YOU SHIPINTERNATIONALLY?

We do!! Once you visit the shopping cart and register you will be shown all available shipping options for the area you live in.  Please note that all shipping costs are directly estimated from their respective shippers based on weight.  We do not add any charges to shipping.

WHAT IS MY SIZE?

“The Buddha” sizing is based off of height. We offer two sizes in “The Buddha” x-small/small and medium/large. The waistband features an elastic drawstring making it fit most up to 46”.  We typically recommend the x-small/small if you are 5’11″ or shorter and if you are taller than 5’11” we recommend the medium/large.  The x-small/small waistband fits from 26″ – 40″ and the medium/large from 30″ – 46″. “The Savannah” sizing runs a bit more traditionally starting with Juniors (xx-small) x-small, small, medium and large. 
xx-small / 24”-28” 

x-small / 27”-30” 

small 26″-32″ 

medium / 29″-40″ 
l
arge / 32″ -42”. 
Height does vary by size, so if you are are a bit taller you would do better with a larger size.

WHERE CAN I BUY?

Buddha Pants are available through our website and of course any festival we attend. Please see our calendar for dates and locations. Full list of retail locations coming soon. Here are a few:
Mt Madonna center
DK style Hut
Noelani Studios

WHAT HAPPENS IF THE PRODUCT I WANT IS BACKORDERED?

We are constantly coming out with new creations and we would hate you to miss out on a good thing, so preorder anytime you reserve your pair of Buddha Pants, before they come back into stock. without fail, as soon as they are released, you will be the first one to get a pair. If you notice one or more of your products are backordered, please indicate whether you would like to wait for everything to ship together, or to receive piece by piece. WHAT IS YOUR PHONE NUMBER? You can reach us toll-free at 1(855)5BUDDHA / 1(855)528-3342 WHAT IS YOUR MAILING ADDRESS Buddha Pants P.O. box 370903 Miami, Florida 33137

HOW DO I WASH MY PANTS?

All of our products are made of cotton, so there are no special care instructions.  Pants are pre-washed and should not shrink, but due to wrinkles may seem shorter the first time you wash them.  If you hang the pants after immediately after removing from the dryer the wrinkle should fall right out of the pant.  With The Buddha, colors come from natural plant dyes so you may see slight fading over time.

RETURN POLICY

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in sell-able condition within 30 days of the delivery date.  20% restocking fee applies. Simply return your items to the following address.  Please note, return shipping will be made at your cost. Buddha Pants
 PO BOX 370903 MIAMI, FL 33137 Please allow 10 business days from return delivery of shipment for refund to be processed.

EXCHANGE POLICY

Please see above and request a coupon code for exchange. Email Sales@Buddhapants.com

PRIVACY POLICY

This Privacy Policy governs the manner in which Buddha Pants collects, uses, maintains and discloses information collected from users (each, a "User") of the www.buddhapants.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Buddha Pants.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Buddha Pants may collect and use Users personal information for the following purposes: - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site We may use feedback you provide to improve our products and services. - To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Buddha Pants has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Buddha Pants www.buddhapants.com P.O. box 370903 Miami, FL 33137 855-538-3342 hello@buddhapants.com This document was last updated on July 2014